Why is this important to you? Well, perhaps you as a business owner are working with another business and you notice slight flaws in how they speak with others, or perhaps you see that they do not live up to your ethical standards. What it the first thing that comes to mind? Maybe, “how can I get out of this business deal?” Or, “should I say something?” No matter what, you have the right to question business integrity.
Having business integrity can affect many areas of a business; profits, customer security, employee and business continuity, and much more. In order to maintain business integrity in your own business, train your team(s). This type of training is best delivered in person and reinforced with appropriate behaviors from everyone.
What could your integrity training look like?
- Review policies regularly with your team (provide examples and make it interesting).
- Ensure your handbook is up-to-date and details appropriate behaviors.
- Engage leaders in recognizing and rewarding appropriate behaviors.
- Describe in detail your Guiding Principles to help team members understand what is important.
- Live up to your Guiding Principles and use it as a way to steer appropriate behavior.
- When someone is not living up to the principles, have the courage to talk with them, timely.
- Encourage feedback.
- Document each time you train, speak on behalf of your Ethics/Guiding Principles/or Business Integrity statements.
- Remember to celebrate when business practices are done well.
Good behavior will prevail when everyone is on the same page with what is expected.
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